Terms of Service

These Terms of Service (“Terms”) govern services provided by DOXYNI LLC, operating as DOXYNI Operations Group (“DOXYNI,” “we,” “our,” or “us”). By engaging DOXYNI for services, the client agrees to these Terms and any applicable service agreement, proposal, or statement of work.

1. Services Provided

DOXYNI Operations Group provides professional operational and administrative support, which may include Home Management & Household Operations, Estate Transition & Downsizing Coordination, Business Operations, Real Estate Operations, Construction Operations, and other agreed-upon support services.

The specific scope, duration, deliverables, responsibilities, and fees for an engagement may be established through a separate service agreement, proposal, service inquiry, or other written agreement.

DOXYNI provides administrative and operational coordination. We do not provide legal, accounting, engineering, construction, financial, property-management, medical, or other professional or licensed services unless expressly authorized and legally permitted to do so.

2. Home Management & Household Operations

Home Management services may include maintenance-calendar organization, household recordkeeping, scheduling and communication with homeowner-selected service providers, delivery or installation appointment coordination, administrative task tracking, follow-up, and status updates.

DOXYNI does not lease property, collect rent, hold itself out as a property manager, perform repairs or licensed construction or trade work, or independently select or approve service providers, contracts, pricing, expenditures, or changes on behalf of the homeowner. The homeowner remains responsible for provider selection, access authorization, contracts, payments, and decisions requiring professional or licensed expertise.

3. Estate Transition & Downsizing Coordination

Estate Transition & Downsizing Coordination services may include timeline and agreed-upon task tracking, family updates, appointment scheduling and communication with client-selected service providers, document and status tracking, follow-up, and administrative home-closeout reporting.

The client or family is solely responsible for selecting, hiring, contracting, directing, and paying all movers, organizers, donation services, estate-sale companies, clean-out companies, storage providers, and other service professionals. DOXYNI does not select or recommend third-party providers and does not act as a project manager, executor, succession representative, fiduciary, guardian, medical or elder-care provider, appraiser, estate-sale company, contractor, or attorney. DOXYNI does not direct or supervise third-party work, evaluate workmanship, guarantee provider performance or completion, provide legal, tax, financial, medical, or estate-planning advice, determine ownership or value of personal property, take possession of personal property, handle sale proceeds or client funds, or make decisions reserved for the client, property owner, authorized representative, or licensed professional.

The client is responsible for confirming authority to approve services, provide access, direct the handling of household items and property, and communicate decisions to DOXYNI and all third-party providers.

4. Real Estate Operations

When providing real estate transaction support, DOXYNI's services generally begin after the applicable purchase agreement and related transaction documents have been executed by the appropriate parties. DOXYNI provides administrative and operational transaction support and does not independently represent buyers or sellers on behalf of its clients. Activities requiring a real estate license or brokerage relationship remain the responsibility of the appropriate real estate professional and brokerage.

5. Business & Construction Operations

DOXYNI may provide administrative coordination involving business owners, licensed contractors, vendors, service providers, clients, and other project participants. Our role may include scheduling, communication, document organization, timeline and milestone tracking, follow-up, status reporting, and other administrative project activities.

DOXYNI does not warrant or guarantee the workmanship, performance, licensing, insurance, pricing, availability, or conduct of independent vendors, contractors, or service providers. Construction Operations does not include bidding, contracting for, directing, or performing licensed construction work unless DOXYNI is legally authorized and expressly engaged in writing to do so. Clients remain responsible for approving vendors, contracts, expenditures, and decisions requiring professional or licensed expertise.

6. Client Responsibilities

Clients agree to provide accurate and timely information, documents, approvals, access, credentials, decisions, and other resources reasonably necessary for DOXYNI to perform the agreed services. Delays, incomplete information, unavailable third parties, or untimely client decisions may affect deadlines, deliverables, or service timelines.

7. Payment Terms

Service fees are established before services begin or as otherwise stated in the applicable agreement, proposal, or invoice. Invoices are due according to the payment terms provided for the applicable service. Late or unpaid balances may result in applicable late fees, suspension of services, or termination of the engagement as permitted by the applicable agreement.

8. Cancellations and Refunds

Cancellation requests must be submitted in writing. Because DOXYNI services may involve reserved capacity, customized work, project preparation, administrative activity, and time-sensitive services, fees for work already performed or services already commenced are non-refundable. Any additional cancellation terms applicable to a particular service will be identified in the applicable service agreement, proposal, or service terms.

9. Confidentiality

DOXYNI treats client information and non-public business information as confidential and will not intentionally disclose such information to unauthorized third parties except when authorized by the client, reasonably necessary to perform the agreed services, or required by law. Clients are responsible for ensuring they have authority to provide DOXYNI with information and documentation supplied during an engagement.

10. Technology and DOXYNI Operations OS

DOXYNI may use internal technology, automation, software, and its proprietary DOXYNI Operations OS to support service delivery, workflow management, documentation, communications, and operational tracking. DOXYNI Operations OS is an internal business system and does not constitute client-facing software or create a right of access, ownership, license, or use for clients unless expressly agreed in writing.

11. Third-Party Services

When authorized by the client, DOXYNI may communicate or coordinate appointments with third-party companies, platforms, professionals, or service providers selected by the client. DOXYNI does not select, recommend, employ, direct, supervise, control, or warrant third-party providers and is not responsible for their systems, service interruptions, independent decisions, pricing, availability, performance, workmanship, delays, or actions outside DOXYNI's reasonable control.

12. Limitation of Liability

To the extent permitted by applicable law, DOXYNI will not be liable for indirect, incidental, special, or consequential damages arising from the use of our services. DOXYNI is not responsible for errors, delays, losses, or outcomes resulting from inaccurate or incomplete information supplied by clients or third parties, client decisions, third-party performance, or circumstances outside DOXYNI's reasonable control.

13. No Guarantee of Outcome

DOXYNI provides operational and administrative services designed to support organization, communication, coordination, follow-up, and visibility. We do not guarantee any particular business, financial, transaction, project, provider, closing, completion, or other outcome.

14. Modifications

DOXYNI may update these Terms periodically. The version in effect when services are provided will apply unless otherwise stated in a written agreement. Continued engagement of DOXYNI after updated Terms become effective constitutes acceptance of the updated Terms.

15. Contact

Questions regarding these Terms may be directed to DOXYNI LLC, operating as DOXYNI Operations Group, at info@doxyni.com or doxyni.com.